What Does Today’s Great Leader Look Like?

A great leader today looks vastly different than leaders of yesteryears. So, why are the same leadership training practices still used? … [Read more...]

Why Workplace Gossip Might be a Good Thing

Did you hear? Gossip at your new store may not be so bad after all. … [Read more...]

Top 10 Ways to Address Customer Complaints

Donald Rumsfeld once said, “If you try to please everybody, somebody’s not going to like it.” … [Read more...]

4 Characteristics of Successful Startups

Entrepreneur Ben Horowitz once said, “As a startup CEO I slept like a baby... I woke up every two hours and cried.” … [Read more...]

5 Damaging Dispositions of New Store Owners

A new store can’t be successful without one key element: the right mindset. … [Read more...]

Making the Most of Your Workday

Turns out, there are enough hours in the day… if you use them correctly. … [Read more...]

6 Traits of Failing Store Owners

Each time one door closes, a new one opens. Don’t let failure keep you from opening new opportunities. … [Read more...]

The Happiness Factor: What Employees Really Need

Ingrid Bergman once said happiness comes from good health and a bad memory. But employees never forget how they’re treated at work.   … [Read more...]

Is Your New Store Preventing Employee Success?

Recruiting and training quality candidates costs new store managers too much time and money to end up crossing their fingers, hoping it’s a good hire. … [Read more...]

How Communication Escalates or Deteriorates Brand Approval

The approval of your brand is determined by how well your employees can communicate and keep customers coming back. … [Read more...]

Why Radical Transparency Will Transform Your Business

Businesses with tough exteriors are fading as more begin to welcome open book policies. Is your business prepared to jump on board and bare all? … [Read more...]

Five Reasons You Should Have Interns

Want someone to learn your business, work flexible hours, pay decent and take on projects you may have buried for months? Try hiring an intern. … [Read more...]

Do You Think You’re a Good Leader?

There are lots of traits you might think make a good leader, but do you have what others truly value in a trusted and influential leader of your brand? … [Read more...]

Surprising Ways Successful Leaders Spend Their Lunch Break

It may surprise you to find that most business owners and innovators spend don’t spend their lunchtime just eating. … [Read more...]

How to Turn Around Employee Set Backs with Feedback

It may seem easier to sweep employee issues under the rug. But with proper feedback, struggling employees can be transformed into thriving brand advocates. … [Read more...]

How to Combat Bad Behavior in Your Store

Like the common cold, rude behavior can be contagious and spread among employees. And it will take more than a smile a day to keep bad attitudes at bay. … [Read more...]