Top 10 Ways to Address Customer Complaints

Donald Rumsfeld once said, “If you try to please everybody, somebody’s not going to like it.” … [Read more...]

How to Argue Effectively With Customers

Find out how you can salvage valued customer relationships by tackling routine arguments effectively. … [Read more...]

Top 10 Tips to Help Your New Store Retain Loyal Customers

It’s never safe to assume once that customers are in the door at your new store, they will surely be back. Heavy competition and lack of engagement can send them brand shopping and leave you back to square one if you don’t have a plan to retain those valued consumers keeping them curious. … [Read more...]

7 Customer Service Skills to Make Your New Store Likable

Relationship skills are vitally important to the culture of your new store and should form the basis of any customer service training program. … [Read more...]