What Does Today’s Great Leader Look Like?

A great leader today looks vastly different than leaders of yesteryears. So, why are the same leadership training practices still used? … [Read more...]

Why Workplace Gossip Might be a Good Thing

Did you hear? Gossip at your new store may not be so bad after all. … [Read more...]

Top 10 Ways to Address Customer Complaints

Donald Rumsfeld once said, “If you try to please everybody, somebody’s not going to like it.” … [Read more...]

4 Characteristics of Successful Startups

Entrepreneur Ben Horowitz once said, “As a startup CEO I slept like a baby... I woke up every two hours and cried.” … [Read more...]

5 Damaging Dispositions of New Store Owners

A new store can’t be successful without one key element: the right mindset. … [Read more...]

Making the Most of Your Workday

Turns out, there are enough hours in the day… if you use them correctly. … [Read more...]

6 Traits of Failing Store Owners

Each time one door closes, a new one opens. Don’t let failure keep you from opening new opportunities. … [Read more...]

Is Success All About Hard Work?

You can’t do a good job, if your job is all you do. … [Read more...]

The Happiness Factor: What Employees Really Need

Ingrid Bergman once said happiness comes from good health and a bad memory. But employees never forget how they’re treated at work.   … [Read more...]

3 Ways to Fail as a New Store Owner

Abraham Lincoln once said, “My great concern is not whether you have failed, but whether you are content with your failure.” … [Read more...]

Is Your New Store Preventing Employee Success?

Recruiting and training quality candidates costs new store managers too much time and money to end up crossing their fingers, hoping it’s a good hire. … [Read more...]

Top Apps to Get Your New Store Organized

Between daily meetings, plans and the occasional SNAFU, getting organized often falls to the bottoms to do lists without help from these apps. … [Read more...]

Why Many Leaders Plan to Fail

It may not seem critical, but most agree that a successful business is only as good as its business plan. … [Read more...]

Ten Business Practices to Avoid for a Great Year

Start strong by taking a hard look at your business and yourself to determine what practices would turn this year into a phenomenal one. … [Read more...]

How Communication Escalates or Deteriorates Brand Approval

The approval of your brand is determined by how well your employees can communicate and keep customers coming back. … [Read more...]

How to Argue Effectively With Customers

Find out how you can salvage valued customer relationships by tackling routine arguments effectively. … [Read more...]